With a traditional dedicated server, if your hardware fails then you get downtime. Our OnApp Cloud is not reliant on any single piece of hardware, allowing you to benefit from a massive 99.99% uptime.
Our public network and power systems will be available 99.9% of the time. Once it is determined that there is an availability issue, you will be compensated per our SLA. Based on the amount of downtime, credit will vary from 5% to 100% of your invoice.